Parcelhero keeps you informed

If there is an issue with your parcel pickup and delivery and you provided Parcelhero® with the receiver's email address and mobile number when you booked your shipment then we will automatically notify your receiver of any delays via email or phone, whilst also keeping you informed at the same time.

Parcelhero recommends:

1. That you always provide a contact telephone number and email address for the receiver whenever possible, especially if your using our home delivery service.

2. That you track your parcel on the delivery due date, and, if your shipment is not showing as 'out for delivery', you contact us so we can assist you.

3. That you ask the receiver to contact the delivering courier in their local country if the delivery has been attempted, in order to re-arrange the delivery for another date.